Privacy & Cookie Policy

Last updated: [30 May 2025]

1. Who We Are

This privacy policy applies to Carlos Ices & Tea Rooms, accessible from www.carlos-ices.co.uk. We are committed to protecting your personal data and respecting your privacy.

2. What Personal Data We Collect and Why

We may collect the following data from users who interact with our website:

• Contact Forms

When you use our contact form, we collect your:

Name
Email address
Phone number (if provided)

We use this information solely to respond to your enquiry. We do not use it for marketing unless you request it, and we never share it with third parties.

3. Cookies

This website uses essential cookies to ensure it functions correctly. We do not use tracking, analytics, or advertising cookies.

Cookies may be used to:

Remember user input (e.g., contact form submissions)
Improve site usability

You can control or delete cookies via your browser settings. Most browsers allow you to block cookies or alert you when one is being used.

4. Embedded Content

This website does not use embedded third-party media (e.g., YouTube, Instagram, Facebook). Any links to external websites open in a new tab and are subject to their own privacy policies.

5. Who We Share Your Data With

We do not sell, rent, or share your personal information with third parties.

However, data may be handled by trusted third-party providers (e.g., web hosting or email services) who are GDPR-compliant and process your data on our behalf under strict confidentiality.

6. How Long We Retain Your Data

Contact form submissions: stored for up to 6 months to follow up on enquiries
Server logs and essential cookies: retained for standard security and performance purposes

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

8. Data Security

We implement industry-standard technical and organisational measures to keep your data safe, including SSL encryption and secure email handling.

9. Contact Information

For any questions about this privacy policy, please contact:

Carlos Ices & Tea Rooms
Email: [email protected]
Website: https://www.carlos-ices.co.uk